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Built around what Healius patients and referring GPs actually message about — where's the nearest collection centre, do I need to fast, have my results come back, is this bulk billed, is my referral still valid. One agent that knows all 12 pathology brands plus Lumus Imaging.
Click a pill to copy a prompt then paste it into the chat. Or just open the widget and ask in your own words.
Same brain, on the phone. Voice line is part of the next phase — we'd light up brand-specific regional numbers when you're ready.
Voice channel — phase 2One AI concierge across 12 pathology brands and Lumus Imaging — routes by state, follows clinical-safety rules, and never plays doctor.
NSW patient gets Laverty. VIC gets Dorevitch. QLD gets QML. SA gets Abbott. Imaging is Lumus. Routing happens silently — patients never have to know which brand owns their suburb.
"Where's a Dorevitch in Hawthorn?" gets the address + hours today + walk-in status. "Book MRI in Mascot" routes to Lumus and quotes the gap upfront.
Fasting hours, what to bring, how long it takes, booking-required tests. Pulled from real Healius prep sheets — no fabricated fasting times.
"What does my TSH 6.2 mean" routes to the GP. The agent gives results status (sent / processing) but never values, never interpretation. Strict AHPRA-safe by design.
Pathology = bulk billed with referral. Imaging varies by modality (X-ray bulk billed, MRI usually has a gap). The agent quotes the exact rule, not a wishful one.
GPs and specialists asking about test catalog, turnaround, or critical results get routed to the right brand's medical liaison — same-day for time-critical.
Wired for Australia's largest diagnostic provider — multi-brand routing, AHPRA-safe clinical guardrails, and real Medicare logic.
Real content from lumusimaging.com.au and the major pathology brand sites. Weekly auto-refresh.
Seven topic-matched workflows — router, locator, prep + booking, results + referrals, billing, referrer enquiry, FAQ. Multi-brand routing baked in.
Ten mock tools — centre locator, imaging clinic locator, patient profile, results status, billing check, referral validity, prep guide, booking, referrer capture, callback.
No clinical interpretation. No direct result sharing. Multi-brand routing. STEER, not auto-escalate.
From this demo to production in weeks.
Swap mocks for your LIMS, RIS, Practix booking, Medicare PRODA. The model gets sharper week-on-week.
Centre lookups, prep advice, results status (not values), billing rules, referral validity. No write actions until you've watched it run for a couple of weeks.
Imaging bookings flow into RIS. Referrer enquiries land in the right brand's medical liaison queue. Every write action quote-backed first.
Voice on brand-specific support lines, SMS reminders, embedded on each brand's site. Same workflows, brand-correct voice on each.
Centre lookups, prep questions, results status, billing — handled before the call reaches the lab.
VIC GP asking about a Dorevitch test gets routed to Dorevitch medical liaison. No cross-brand confusion.
No interpretation. No values shared direct. Strict guardrails enforced agent-side. Compliance team sleeps easy.
Patients learn what's covered before they arrive. Fewer billing disputes at the counter.
Patient with a Saturday-night question gets an answer. They walk in on Monday already prepped.
Brand-correct on every chat. Patients never need to know about the org chart.
Happy to walk through how this would plug into your LIMS, RIS, and brand-specific support teams.
Talk to the team